Effect of Total Quality Management Implementation on Patient Satisfaction: A Six-Year Experience in a Public Hospital

ÇETİN G., Celik G., Kaya F. O., Gunes M. E., KESKİN H.

ISTANBUL MEDICAL JOURNAL, vol.13, no.4, pp.186-190, 2012 (ESCI) identifier

  • Publication Type: Article / Article
  • Volume: 13 Issue: 4
  • Publication Date: 2012
  • Doi Number: 10.5505/1304.8503.2012.35119
  • Journal Name: ISTANBUL MEDICAL JOURNAL
  • Journal Indexes: Emerging Sources Citation Index (ESCI), TR DİZİN (ULAKBİM)
  • Page Numbers: pp.186-190
  • Bezmialem Vakıf University Affiliated: Yes

Abstract

Objectives: The purpose of this descriptive study was to investigate the effects of a total quality management system, which was implemented in a public hospital for six years, on patient satisfaction about health services.