Effect of Total Quality Management Implementation on Patient Satisfaction: A Six-Year Experience in a Public Hospital


ÇETİN G. , Celik G., Kaya F. O. , Gunes M. E. , KESKİN H.

ISTANBUL MEDICAL JOURNAL, cilt.13, sa.4, ss.186-190, 2012 (ESCI İndekslerine Giren Dergi) identifier

  • Cilt numarası: 13 Konu: 4
  • Basım Tarihi: 2012
  • Doi Numarası: 10.5505/1304.8503.2012.35119
  • Dergi Adı: ISTANBUL MEDICAL JOURNAL
  • Sayfa Sayıları: ss.186-190

Özet

Objectives: The purpose of this descriptive study was to investigate the effects of a total quality management system, which was implemented in a public hospital for six years, on patient satisfaction about health services.