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ÇETİN G., Celik G., Kaya F. O., Gunes M. E., KESKİN H.
ISTANBUL MEDICAL JOURNAL, vol.13, no.4, pp.186-190, 2012 (ESCI)
Article / Article
ISTANBUL MEDICAL JOURNAL
Emerging Sources Citation Index (ESCI), TR DİZİN (ULAKBİM)
Bezmialem Vakıf University Affiliated:
Objectives: The purpose of this descriptive study was to investigate the effects of a total quality management system, which was implemented in a public hospital for six years, on patient satisfaction about health services.